Increasing Customer Loyalty by Harvard Business Review

Product Code: 978-1422162521
Availability: In Stock

Price:

₦3,000.00

Qty: - +

- OR -

Tags: Increasing, Customer, Loyalty

Description Reviews (0)

Publisher: Harvard Business Review Press (April 12, 2011)

Language: English

ISBN-10: 9781422162521

ISBN-13: 978-1422162521

How do you keep your customers coming back-and get them to bring others?

If you need the best practices and ideas for making your

customers loyal and profitable--but don't have time to find

them--this book is for you. Here are nine inspiring and useful

perspectives, all in one place.

This collection of HBR articles will help you:

- Turn angry customers into loyal advocates

- Get more people to recommend you

- Boost customer satisfaction by satisfying your employees

- Focus on profitable customers--whether they're loyal or not

- Invest in the right CRM technology for your business

- Mine customer data for more effective marketing

- Increase your customers' lifetime value

Write a review

Your Name:

Your Review: Note: HTML is not translated!

Rating: Bad Good

Enter the code in the box below: